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Customer Service Training for Customer-Facing Employees
Business Training Experts offers a customer service training program for employees with frontline customer contact. It does not matter if they are communicating face-to-face, via email or live chat, or on the telephone; by creating an exceptional customer experience, they will build customer loyalty and drive revenue through repeat and referral business.
Patent-Pending Learning Model Teaches Practical Customer Service Skills
Using our patent-pending learning model we developed a customer service training program focused on seven essential customer service skills. Short, bite-sized courses teach practical skills that can be put to use immediately. A variety of delivery options means you can train your employees when and how you like.
Customer Service Training Covers 7 Essential Skills
- A Winning Attitude
- Communication Skills
- Conflict Resolution
- Continuous Improvement
- Customer Loyalty
- The Customer Experience