Customer Service Training

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What to Say – And What Not to Say

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Customer Service Training for Customer-Facing Employees

Business Training Experts offers a customer service training program for employees with frontline customer contact. It does not matter if they are communicating face-to-face, via email or live chat, or on the telephone; by creating an exceptional customer experience, they will build customer loyalty and drive revenue through repeat and referral business.

Patent-Pending Learning Model Teaches Practical Customer Service Skills

Using our patent-pending learning model we developed a customer service training program focused on seven essential customer service skills. Short, bite-sized courses teach practical skills that can be put to use immediately. A variety of delivery options means you can train your employees when and how you like.

Customer Service Training Covers 7 Essential Skills

  1. A Winning Attitude
  2. Communication Skills
  3. Conflict Resolution
  4. Continuous Improvement
  5. Customer Loyalty
  6. Resourcefulness
  7. The Customer Experience

Will This Customer Service Training Fit Your Needs?

Right now, you can play a course and evaluate the program to find out.

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