Consistently Exceed Customer Expectations

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What to Say – And What Not to Say

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Customer Service Training

Business Training Experts offers a turnkey customer service training program for employees who interact with customers (face-to-face, telephone, email, chat). The Customer Service Road Map includes the typical “how to do it” but it goes deeper – teaching service staff how to think so they will do the right thing more naturally. Your staff will learn to form connected positive relationships with ANY customer.

Participants Learn 7 Essential Customer Service Skills

Your customer service staff will learn seven essential customer service skills that will improve customer satisfaction and increase repeat and referral business. Using our patent-pending learning model short, bite-sized courses teach practical customer service skills that can be put to use immediately. A variety of delivery options means you can train your participants when and how you like.

Measurable Results Your Organization Will Experience

  • Stronger Customer Relationships
  • Increased Revenue through Repeat and Referral Business
  • Reduced Employee Turnover (Happier Customers & Employees)
  • Lowered Price Resistance
  • Improved Positive Word-of-Mouth
  • Enhanced Company Image in the Marketplace
  • Decreased Expenses by “Doing it Right the First Time”

Will This Customer Service Training Fit Your Needs?

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