Preview:

Giving Crystal-Clear Instructions That Result in Action Without Any Misunderstanding (Blended Learning Version)

The Convenience of E-learning with the Interaction of Group Training

In blended learning students individually complete the e-learning course, including their personal action plan. Students come prepared to group training sessions that focus on discussion, role-play, and sharing their experience of applying new skills back on the job.

Giving Crystal-Clear Instructions That Result in Action Without Any Misunderstanding

Have you ever given an employee what you thought was a crystal-clear instruction only to discover later on that they didn’t quite get it? In this course you will learn:

  • A simple five-step method for giving clear directions.
  • How to ensure your employees take action – the first time you ask.
  • Why two-way dialog is critical in achieving a successful outcome.
  • One powerful way to confirm understanding, even with your most challenging employees.

Support Materials for Every Course

facilitator-guideV3-P2

Support materials are included for every course. Hint: The Facilitators Guide has the answers!

  • Participant Guide:  Open
  • Facilitators Guide:  Open
  • Follow-up Guide:  Open