Customer Experience

Customer Service Training – Free Course

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Drive Customer Loyalty and Organizational Revenue

The Customer Service Road Map is a customer service training program for employees who have front-line customer contact (face-to-face, telephone, email, chat, forums, etc.) Employees who participate in this training will learn to create an exceptional customer experience, build customer loyalty, and drive revenue through repeat and referral business.

Participants Learn 7 Essential Customer Service Skills

  1. A Winning Attitude
  2. Communication Skills
  3. Conflict Resolution
  4. Continuous Improvement
  5. Customer Loyalty
  6. Resourcefulness
  7. The Customer Experience

Make Significant Improvements to Your Service Culture

This customer service training is not only about the front-line employees delivering exceptional customer service. It is also about understanding your customers. Your physical environment, the communications tools you use, and your company processes, each have a significant impact on customer service.

Short Courses Teach Practical Service Skills

Using our patent-pending learning model we developed a customer service training program that can be delivered in a variety of convenient formats. Short, bite-sized courses teach practical customer service skills that can be immediately put to use.

Customer Service Training – Free Preview

How do you know if this customer service training program will fit your needs? Right now you can play a course and view its Facilitator’s Guide. (Instant Access – No Forms)
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