Dealing with Difficult Employees
Difficult Employees Damage Your Organization
Most organizations have at least one difficult employee who makes work and life miserable for everyone else. When difficult employee behavior is not addressed properly, other employees become resentful, they lose respect for your organization’s leaders, and they start modeling the difficult employee’s behavior. Employee morale decreases and your organization’s results and culture suffer.
Who Should Be Responsible for Addressing Difficult Employee Behavior?
Your organization’s managers, supervisors, and team leaders should know how to deal with unacceptable employee behavior. These leaders see the behavior first hand and have the opportunity to address and stop it. A person behaves in an unacceptable and rude manner because they can get away with it. Every time one of your organization’s leaders tolerates unacceptable behavior, they are sending the signal to everyone else that it is OK to act this way.
Practical Strategies for Dealing with Difficult Employees
We offer a training program that provides practical strategies for dealing with difficult people and situations in the workplace. It covers 10 essential leadership skills every supervisor and manager must know to deal difficult employees, to prevent challenging situations, and to create a culture of mutual respect and understanding.
Participants Learn Essential Strategies for Dealing with Difficult Employees
• Six specific steps to turn difficult relationships into positive ones. • The two most common reasons leaders avoid difficult conversations with difficult people.
• Five strategies for bringing out the best in difficult employees.
• How to build positive bridges with all people.
• A five-step approach for having respectful and direct conversations with difficult employees.
• Three principles that contribute to sustaining difficult employees.
• Three ways to respond to and help difficult employees.
• How to create positive encounters with difficult people.
• Eight steps to turn confrontations into receptive conversations.
• How to identify and control emotional triggers that can “set you off.”
• The one thing you must always do when having a difficult conversation.
• How your leadership behavior affects employee behavior.
• The two most common reasons leaders avoid difficult conversations with difficult people.
Deal with Difficult Employees and Situations
Take a quick look at our training program to see how it will help your supervisors and managers deal with difficult employees and situations.Preview the Training