The Leadership Journey - Select Series

The Leadership Journey – Select Series is for graduates of The Leadership Journey – North Star Series or more experienced leaders. Twelve short courses build upon the core competencies taught in the North Star Series.

1. Three Keys to Growing as a Leader

Leaders who commit to their own learning not only gain professional skills that drive performance, they also set a positive example that fosters a culture of progress and growth. In this course you will learn:

  • How your growth as a leader benefits your team and the organization.
  • How to move out of your comfort zone.
  • The three keys to ensure that you are growing as a leader.
  • How to develop a network that you can turn to for guidance.

2. Five Key Questions That Drive Organizational and Team Performance
Leaders are defined by the questions they ask. By asking questions you can propel your team to new performance levels. In this course you will learn:

  • Five essential questions that can enliven and empower teams.
  • How to define your team’s priorities.
  • The critical impact of regular one-on-one sessions.
  • Strategies to turn input received into a force for strategic change.

3. Getting More Oomph! From Followers
Finding ways to summon more intentional and enthusiastic effort from team members is the best thing leaders can do to improve their organization’s productivity. In this course you will learn:

  • The benefits of obtaining maximum discretionary effort (Oomph!) from your followers.
  • Five things leaders can do to get maximum effort from followers.
  • Five things leaders do that discourage maximum effort and how to avoid them.
  • How to get everyone on your team to focus on the organization’s top three priorities.

4. Achieving Excellence with High Performing Teams
Leaders of high performing teams establish working environments that are conducive to achieving excellence. In this course you will learn:

  • Six characteristics of all high performing teams.
  • How to build accountability among team members.
  • How to get everyone working toward a common purpose.
  • To overcome the obstacles to team building.

5. Maximizing Team and Personal Productivity
Great leaders know how to position themselves and their team for ongoing success. In this course you will learn:

  • Four strategies for optimizing personal and team productivity.
  • How to end complacency within your team.
  • Two key factors that determine your results.
  • How to survive disasters while building trust and commitment.

6. Strategies to Increase Self-Confidence
To lead others successfully you must project high self-confidence that followers can see and believe in. In this course you will learn:

  • How to use self-correction to prompt future-focused improvement.
  • How to motivate yourself with appropriate self-feedback.
  • How to overcome the fear of failure and of success.
  • A process that will help you learn from mistakes.

7. Assertive Communication: Getting What You Need with Confidence and Respect
Assertive communication will not only help you bring others to your point of view, it is much more likely to lead to long-term and sustainable positive relationships than any other communication style. In this course you will learn:

  • Why assertiveness is preferable to aggressive or passive behavior.
  • How to communicate with your employees and colleagues in a direct and respectful manner.
  • How active listening can help you build rapport and improve relationships.
  • Two specific techniques to say what you want with clarity.

8. Recognizing and Reinforcing Outstanding Performance
Leaders know that recognizing and, in some cases, rewarding outstanding performance makes it likely they will see that level of performance again. In this course you will learn:

  • Why you should recognize and reward.
  • Various ways to recognize and reward outstanding performance.
  • The reward that has the potential to hurt performance.
  • Suggestions for creative low cost or no cost rewards.

9. Effectively Confront and Hold Followers Accountable
Performance cultures are built on strong accountability and clear, candid communication.  As a leader you must care enough to address performance issues when they arise. In this course you will learn:

  • Key reasons followers must be held accountable.
  • Three practical strategies to empower and hold your followers accountable for their performance.
  • Two traps to avoid while holding followers accountable.
  • To trade excuses for consistent discipline.

10. Leading with Emotional Intelligence
In addition to well-developed intellectual and technical abilities, leaders must possess equally impressive social and emotional skills to navigate today’s complex workplace. In this course you will learn:

  • Five emotional intelligence skills every leader must master.
  • The key communication skill that you never stop using.
  • Essential tips for understanding and managing your emotions.
  • To identify and control emotional triggers that can “set you off.”

11. How to Show You Care, Without Coddling
Employees give their best effort for leaders who demonstrate that they care about them as people. In this course you will learn:

  • How feeling cared about leads to improved performance.
  • Eight simple ways to show that you care.
  • The number one attribute that shows people you care.
  • How some legendary leaders have shown they care.

12. The Power of Mentoring
The act of sharing wise counsel is a critical component of knowledge transfer in all successful organizations. In this course you will learn:

  • Three key reasons you should establish a mentoring program.
  • Five critical steps in creating a successful mentoring program.
  • How to turn mentor-mentee relationships into action-orientated results.
  • A simple way to establish an informal mentoring process.

Request a Free Training Consultation

  1. Get answers to your questions; including pricing.

  2. Learn best practices for your industry.

  3. Receive a custom training plan that meets your needs.

Request a Free Consultation

Testimonials are grouped by function. Select the group you would like to review.

Human Resources, Organizational Development, and Training

  • "I love that the courses are short. When I instructed for the Wilson Learning program it was multiple 8 hour days, I love that your courses are so short and to the point."

    - Andrea Otis, Owner, Milwaukee Grill, Certified Wilson Learning Facilitator
  • "The lessons are very practical and deal with common sense principles rather than a lot of theories."

    - Tiffani Doyle, HR Manager, ACS Government Solutions
  • "We have many supervisors who are excellent in their field (e.g. Chemists, Biologists, and Engineers) and because they are excellent employees they were promoted into supervisory positions - without having any real supervisory training. We chose The Leadership Journey to train our people because the lessons are short, precise and are taught in a way people can remember what they have learned."

    - Lisa Alexander, Director of Training and Development, Sherry Laboratories
  • "What a HIT!  The entire session was a lot of discussion and interaction by the group."

    - Allison Moore, Human Resource Manager, Lancaster Pollard and Company
  • "The great selling point of The Leadership Journey was that it was easy to understand and interactive to keep everyone interested throughout each course."

    - Stacie Lautrup, Director of Human Resources, Benefit & Risk Management Services
  • "We wanted to provide leadership development opportunities to prepare our associates for their future here.  This year 76% of the associates that went through The Leadership Journey were promoted."

    - Terrie Stewart, Leadership Development Manager, Micro Center
  • "We are so pleased with our purchase of The Leadership Journey and excited about future sessions!  This was truly a wise, long-term investment for our agency."

    - Cory Richardson-Lauve, Training Manager, Virginia Home for Boys and Girls
  • "As a group exercise in one course, teams of three created proposals to present to our President.  The ideas were so well thought out that he virtually adapted all of them."

    - Gary Cameron, Human Resources Director, Mitchell Grocery
  • "I like all the components, but I found the Action Plans to be very, very valuable. The participants are challenged by having to commit in writing what they learned and how they are going to apply it back in the workplace."

    - Jennifer Schmidtbauer, Director of Organizational Development, Raven Industries
  • "I had been searching for years to find an online program to help our managers sharpen their management skills. The courses I viewed were always too long and lacked interactivity. The videos were old and dated, and I was always disappointed...that is, until I found The Leadership Journey. When I came across your program I was really impressed!"

    - Maureen Hennessy, Training & Development Manager, iParty Retail Stores

Operations and Plant Management

  • "Our supervisors came up through the ranks, with mostly technical knowledge. They never received formal on-going training on how to lead people. This is why we liked the idea of using The Leadership Journey.  It helped us develop groups of supervisors allowing them to learn critical skills like coaching, listening, and leading others."

    - Dan Sandvik, Vice President of Production, Daily Printing
  • "The Personal Action Plan is one of the many excellent tools we use. It helps the staff apply new skills and ideas they have learned, and guides them to use the skills back on-the-job."

    - Dan Bryan, NEBB Certified Professional/Training and Development Coordinator, Advance Air Systems
  • "Having team members share experiences, concerns, and relevant applications generates great value and helps the team members transform into leaders."

    - Steve Wilson, Continuous Improvement Process Manager, Integrated Power Services
  • "We have established good sound practices for our leaders as a result of The Leadership Journey."

    - Gus Myran, VP of Operations, Contour Plastics
  • "I believe our productivity increase was caused by the training and by providing additional attention to our supervisors and team leaders. Having them know we care about their development is important."

    - Roger Stills, Plant Manager, CBL Klein
  • "The Leadership Journey has proven to be an excellent tool for PALCO to train and enhance leadership skills necessary for success. It is well received by employees because it's interesting, challenging to the mind, and to the point."

    - Henry S. Long, Jr., Director of Sawmill Operations, PALCO
  • "Our supervisors are promoted based on their job skills, and we thought The Leadership Journey would be a great opportunity to help them grow and develop their leadership skills."

    - Judy Kunz, Plant Manager, Fjord, Ltd.

Executive and General Management

  • "Using the action plans really helped us achieve a change in their behavior.  They can take a nugget from the material, develop it, work on it for 30 days and make a habit out of it."

    - Todd Weber, Executive Vice-President of Tire Sales Operations, Bauer Built, Inc.
  • "This product has been a great benefit to our organization. It has helped give our Managers and Supervisors the confidence they need to manage their daily challenges."

    - Todd DeLack, Casino General Manager, Grand Portage Lodge & Casino
  • "After just a few courses, the communication and interaction we are experiencing from the participants is amazing. The teams are so enthused with the courses they protested when we attempted to reschedule a session due to an upcoming holiday."

    - Shelly Pendlebury, Executive Director, Hayworth Communities Inc
  • "All of the feedback was very positive and program exceeded our expectations. Since starting the program 2 years ago, we have retained every key player, not a single manager or supervisor has left our company. In fact, half of our company chose to complete the program, not just our managers and supervisors."

    - John Reynolds, Executive Vice President, The Dynamic Group
  • "This versatile curriculum addresses the relevant day-to-day leadership skills our supervisors must know to successfully build highly effective work teams."

    - Jeff Baker, Director of Operations, The Shade Tree Service Company
  • "My team found this to be one of the best training and education forums they have experienced in their careers."

    - Doug Young, Senior Vice President, KeyBank
  • “…lively, engaging, but most important useful...”

    - Doug Sharps, CFO, Executive Vice President, Trover Solutions, Inc.
  • "We have been a small, entrepreneurial company that recently tripled in size. It was time for us to pay serious attention to growing and nurturing our new crop of leaders. The Leadership Journey was the perfect answer."

    - Brae Jacobson, Chief Operating Officer, Corphealth
  • "I love that the courses are short. When I instructed for the Wilson Learning program it was multiple 8 hour days, I love that your courses are so short and to the point."

    - Andrea Otis, Owner, Milwaukee Grill, Certified Wilson Learning Facilitator
  • "Our people are developing skills to effectively speak with their people, controlling situations through stronger communications, and taking on more responsibility. They are more comfortable leading people and running their departments."

    - Cheryl Webster, Vice President, Noren Products

Request a Free Training Consultation and Price Quote

  1. Get answers to your questions, including pricing.
  2. Learn best practices from your industry.
  3. Receive a custom training plan that meets your needs.

Request a Free Consultation

Questions are grouped by category. Click any question to see its answer.

General Overview

What skills will my supervisors and managers learn?

Supervisors and managers will learn soft skills like communication, conflict resolution, and how to manage peers. Click this link to view a complete list of skills.

Who is the audience?

Supervisors, managers, team leaders, and future leaders should participate in The Leadership JourneyClick this link to see a complete list of students who should participate. If you are wondering whether your students would be a good fit, a training consultant would be happy to help you. Contact one today by completing a short form or calling 1-800-541-7872.

How does it work?

Instead of a one-time training event, we offer a series of short, bite-sized courses focused on developing 10 core leadership skills for supervisors and managers. Courses teach practical skills that can be immediately applied back on the job. Learn how each of the 7 active learning components work within our patent-pending learning model.

Can you describe your patent-pending learning model?

There are 7 interactive learning components in each course that help students learn, associate, and practice new skills – then apply them on the job with personalized action plans – all before learning the next skill. Learn more about our patent-pending learning model.

How long is a course?

  • E-learning courses are 25-30 minutes.
  • Classroom training sessions can last from 15 minutes to 2 hours depending on which active learning components you use and how long you want exercises to last.
  • Blended learning sessions have two parts. E-learning courses last 25-30 minutes. Group training sessions last 30 or 60 minutes.

Can I try a course?

Yes. Click this link to preview a course covering communication skills or conflict resolution. You will have complete access to both courses in a variety of delivery formats. You can also view and print Facilitator’s, Participant’s, and Follow-up Guides.

What support materials are available?

Support materials that include pre-assessments, note-taking guides, post-discussion questions, group exercises, quizzes, action plans, and follow-up exercises are available for every course. You can view and print Facilitator’s Guides, Participant Guides, and Follow-up Guides when previewing a course.


What delivery formats are available?

Courses are available for group or self-paced learning. Delivery formats include blended learning, e-learning, classroom, small groups, DVDs, web-based training, streaming video, webinars, and custom solutions. You can use our learning management system (LMS) or courses can be provided for your LMS.

How often should students take a course? (The Training Schedule)

When scheduling training sessions it is important to keep your organizational objectives in mind — you want to improve your supervisors’ and managers’ skills so they can benefit your organization.

It is critical that you don’t overwhelm your supervisors and managers with too many courses too close together and that they have time to apply their new skills back on the job with their personal action plans.

We recommend that students complete two courses a month (one course every two weeks), but implementation is different for every client. Here is a break-down of the course frequency from a recent survey of clients:

  • 2 courses per month = 54%
  • 1 course per month = 25%
  • 1 course per week = 12%
  • As needed, on-demand, time permitting = 5%
  • 1 course per quarter = 3%
  • All day event (3-6 courses in a day) = 1%

Course frequency really depends on your organization, your students’ time constraints, and the delivery format you intend to use.

A training consultant will help you create a schedule that will fit your exact needs. Contact one today by completing a short form or calling 1-800-541-7872.

Do the courses have to be taken in order?

Our instructional designers took a multi-pronged approach when they designed the curriculum. We recommend having your students complete the courses in order, but each course can stand alone. If there are specific skills that you want your supervisors and managers to work on immediately, go ahead and have them take that course first. There are few exceptions. A training consultant will be happy to help you, contact one today by completing a short form or calling 1-800-541-7872.

Does The Leadership Journey include group exercises, role-plays, and scenario-based learning?

Are Leader’s Guides (Facilitator’s Guides) available for every course?

Yes. Leader’s Guides are available for every course. (We call them Facilitator’s Guides.) You can view and print Facilitator’s Guides in the course preview.

Do group leaders have to be certified to facilitate training sessions?

No. Our Facilitator’s Guides are developed and written in such a way that anyone can lead training sessions. We believe if trainer certification is required to lead group training sessions that those materials may be too complex.

Your organization won’t have to waste time and money sending people away to learn how to lead a group training session. You won’t be locked into one or two employees who are certified facilitators — anyone can do it. Learn more about facilitating group training sessions with our materials.

Can anyone lead group training sessions?

Yes. Leading group training is easy with the Facilitator’s Guides and training materials we provide. Many of our clients don’t have HR professionals or trainers to lead sessions, so managers and students often take turns leading sessions. The materials provide the expertise. The group leader needs to know how to manage the clock and make sure one person doesn’t control the discussion. Learn more about the benefits of having your students and managers lead group training sessions.

Skill Application

What on-the-job tools ensure students apply skills in the workplace?

During a course each student will create a personal action plan laying out the specific steps they will take to apply new skills back on the job. When they return to the workplace they have their own step-by-step guide that makes it easy for them to implement new skills to address their challenges and opportunities. Learn more about personal action plans and holding students accountable for applying skills back on the job.

How do we hold students accountable for using their new skills?

Click this link to learn about the most popular options our clients use to hold their students accountable for using their new skills in the workplace. A training consultant would be happy to walk through the options that will work for your organization. Contact one today by completing a short form or calling 1-800-541-7872.

What is the best (easiest, quickest) follow-up method to ensure success?

The best (easiest, quickest) follow-up method depends on your organization’s culture, your supervisors and managers, and their managers. We suggest reading about the available options then contacting a training consultant that can help you choose one that will fit your needs. Contact a training consultant today by completing a short form or calling 1-800-541-7872.

What resources do students have when they are done?

We recommend that students put their completed Participant Guides into a 3-ring binder. (Even students who take e-learning courses are able to print their completed Participant Guides.) The 3-ring binder containing their materials will be a reference tool they can use throughout their careers. When a student is faced with a particular situation, they can pull out their binder for a quick review. If they still have access to The Leadership Journey, they can also retake courses as often as they like.

Return-on-Investment (ROI)

What changes will I see in my supervisors and managers who participate in The Leadership Journey?

They will transform into high-performing supervisors and managers. Click this link to review the actual results your supervisors and managers will experience. If you have any questions a Training Consultant would be happy to help you, contact one today by completing a short form or calling 1-800-541-7872.

What results can my organization expect?

Since 2002, our clients have had millions of dollars in savings and additional revenue as a result of their supervisors and managers completing The Leadership Journey. We guarantee you’ll see improvements in your organization. See actual results our clients achieved and learn more about our guarantee. If you have any questions a Training Consultant would be happy to help you, contact one today by completing a short form or calling 1-800-541-7872.

What will our Return-on-investment (ROI) be?

Every organization’s ROI is different. Most of our clients anticipate a return of five times their investment. Our client’s average first-year return is 570%. Learn how to calculate ROI for your organization.


What is the cost of the training program?

Your organization’s investment depends on factors like the number of students, licensing model, and delivery format. A typical investment ranges from $100 to $600 student.

Discounts are based volume, so if you have an above average number of students participating your investment could be sustainably lower. Custom solutions may be higher. We can accommodate any scenario.

Contact a training consultant for pricing options by completing a short form or calling 1-800-541-7872. After a short conversation, a training consultant will be able to give you pricing that fits your objectives.

BTE Company Information

How long have you been in business?

We have been providing training to supervisors and managers since 2002. Our founder and managing partner has been in media and seminar-based training since 1994.

Who are the Subject Matter Experts featured in your training?

Featured Experts in The Leadership Journey were hand-picked from over 750 of North America’s top authors, speakers, and trainers. We picked the very best for each competency. Learn more about our Subject Matter Experts and review their biographies.

What other training courses do you offer?

To find a complete list of the training courses we offer, click ‘Find Training’ at the top of this page. You will be able to search for training by topic, audience, and challenge. You can also talk to a training consultant to see if we have a program for your specific needs. Contact one today by completing a short form or calling 1-800-541-7872.

Do you offer a money-back guarantee?

Yes. Click this link to review our guarantee for The Leadership Journey. If you have any questions, contact a training consultant today by completing a short form or calling 1-800-541-7872.

Web-based Learning

What are the system requirements for taking online courses?

Courses can be taken on a PC, Mac, terminal, tablet, or smartphone. Our system requirements are minimal:

  • Internet connection (not dial-up)
  • A web browser like Internet Explorer, Firefox, Chrome, or Safari

For video delivery, we partnered with Amazon Web Services to ensure quality and reliability. Streaming video quality automatically adjusts to your network’s settings and the student’s available bandwidth. Courses can be taken anywhere in the world.

Can we use your Learning Management System (LMS)?

Yes. Use of our LMS is included.

Can we use your course on our LMS?

Yes. We can provide courses in any format that you need. Complete a short form or call 1-800-541-7872 to talk with a Training Consultant who can get you a course to test on your LMS.

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