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Learn if The Leadership Journey™ is a good fit for your managers. Try an online course for free.


  • Pre and Post Assessments
  • Video
  • Note-taking Guide
  • Practice Exercises
  • Quiz
  • Personal Action Plan
  • Participant and Follow-up Guides


Build Accountability and Trust with Positive Confrontations

Every manager should be able to shift a potentially negative confrontation into a future-focused problem-solving dialogue. In this course you will learn:

  • Eight steps to turn confrontations into receptive conversations.
  • Four essential messages for positive feedback.
  • Follow-up strategies that ensure accountability and improve trust.
  • How to tell if you are the problem.

The full curriculum is available to preview by qualified organizations.

“The results we achieved with The Leadership Journey were apparent very quickly; productivity went up 18%, employee problems decreased 90%, and employee morale improved across all departments.”

Gary Cameron, Human Resources Director, Mitchell Grocery Distribution

“The best part of the program is the follow-up piece. Too many times employers send their employees to seminars and training sessions, but there is no playbook for follow up. Business Training Experts showed me a playbook that I can have my team easily apply.”

Chad Hammerly, Plant Director, Ocean Spray Cranberries

“The Leadership Journey is a great investment that provided tremendous value. It helped me accomplish my goals much faster than if I had to build training myself. Courses contain practical, real-life situations that can be delivered quickly.”

Jennifer Schmidtbauer, Director of Organizational Development, Raven Industries

“Our return on investment has been fantastic. The Leadership Journey is a strong, solid program. Our primary benefits include improved teamwork, communication, and performance.”

Todd Weber, Executive Vice-President, Bauer Built Tire & Service


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