Health care and Social assistance | Case Studies

A Focus on Leadership Development at ABHM Reduces Turnover 10%, Boosts Employee Satisfaction, and Improves Patient Care

American Baptist Homes of the Midwest (ABHM) wanted to create a formal leadership development program to improve employee satisfaction with the objective of reducing employee turnover.

ABHM understood that the most important factor in an employee’s decision to stay in a job was having a good supervisor. The research was clear—morale and employee satisfaction are proven to increase with well-developed frontline leaders.

ABHM’s frontline leaders were skilled at performing their operational work, but most had no formal training or experience in supervising or managing others.

Learn how ABHM used The Leadership Journey™ to reduce turnover by 10%, improve employee satisfaction, and build strong communication between staff, residents, and their families ensuring a better care experience. View case study highlights.

After Tripling in Size, LifeSynch Reenergized Employees and Boosted Productivity by Developing Leadership Skills in Supervisors and Managers

An entrepreneurial company, LifeSynch was experiencing tremendous growth—in fact, it had tripled in size. This growth meant that employees who were great operationally were quickly being promoted to management roles without any training in how to be a good manager or lead other people.

LifeSynch wanted to quickly develop their managers’ and supervisors’ leadership skills. They wanted a turnkey program that they could start using in-house immediately and on an ongoing basis as new leaders were promoted.

Learn how LifeSynch was able to grow leadership skills in managers, boost productivity, and reenergize employees with The Leadership Journey™. View case study highlights.

Virginia Home for Boys and Girls Unifies the Agency by Building Leadership, Teamwork, and Communication Skills

Virginia Home for Boys and Girls (VHBG) was looking for an in-house leadership curriculum that would meet the needs of managers, who are often promoted from direct care staff positions, as well as directors who wanted to refresh their leadership skills.

The curriculum had to be flexible, improve teamwork, and teach relevant and useful skills that could be applied immediately.
Learn how VHBG was able to generate tangible improvements in leaders at all levels, resulting in stronger teams, improved communication and teamwork, and high levels of camaraderie.

Leaders now share consistent skills, knowledge, and language that they apply in the workplace. They also gained a fresh perspective on effectively managing the changes they were experiencing. View case study highlights.

Sherry Laboratories Improves Key Metrics by Developing Leadership Skills in Technical Supervisors (Engineers, Chemists, and Biologists)

Sherry Laboratories had white-collar technical professionals—like engineers, chemists, and biologists—who were excellent employees and promoted into supervisory positions without supervisor training.

A group was sent to a local college that offered seminar-style classroom sessions, but it wasn’t a good fit for their adult learners. They decided they needed a program that taught a maximum of 2–3 skills during each session and that would deliver the same consistent message at all their locations.

The company was also looking for a program where supervisors could lead group discussions, limiting travel for the training team. They decided to offer two modules a month from The Leadership Journey™ during lunch-and-learn sessions. They were delighted with the results, concluding that, “The Leadership Journey was a great investment.” View case study highlights.