High Turnover | Case Studies

A Focus on Leadership Development at ABHM Reduces Turnover 10%, Boosts Employee Satisfaction, and Improves Patient Care

American Baptist Homes of the Midwest (ABHM) wanted to create a formal leadership development program to improve employee satisfaction with the objective of reducing employee turnover.

ABHM understood that the most important factor in an employee’s decision to stay in a job was having a good supervisor. The research was clear—morale and employee satisfaction are proven to increase with well-developed frontline leaders.

ABHM’s frontline leaders were skilled at performing their operational work, but most had no formal training or experience in supervising or managing others.

Learn how ABHM used The Leadership Journey™ to reduce turnover by 10%, improve employee satisfaction, and build strong communication between staff, residents, and their families ensuring a better care experience. View case study highlights.

After Implementing Their First In-house Leadership Training Program, Eastern Propane & Oil’s Frontline Leaders Learn to Communicate, Coach, and Manage with Respect

Eastern Propane & Oil’s frontline supervisors had been placed in leadership positions without any type of formal training. They were very familiar with working in the field and doing the work, but not necessarily with leading their people.

Eastern needed their first-ever in-house leadership training program to develop critical leadership skills. Learn how they were able to quickly roll out a structured leadership training program across seven states and reach hundreds of staff—from frontline leaders to executives—with The Leadership Journey™.

Supervisors learned to lead, coach, communicate, and manage people with respect. The company developed a common leadership culture using consistent methods to help supervisors lead and manage their teams. View case study highlights.