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Customer Service Training
Business Training Experts offers a turnkey customer service training program for employees who interact with customers (face-to-face, telephone, email, chat). The Customer Service Road Map includes the typical “how to do it” but it goes deeper – teaching service staff how to think so they will do the right thing more naturally. Your staff will learn to form connected positive relationships with ANY customer.
Participants Learn 7 Essential Customer Service Skills
Your customer service staff will learn seven essential customer service skills that will improve customer satisfaction and increase repeat and referral business. Using our patent-pending learning model short, bite-sized courses teach practical customer service skills that can be put to use immediately. A variety of delivery options means you can train your participants when and how you like.
Measurable Results Your Organization Will Experience
- Stronger Customer Relationships
- Increased Revenue through Repeat and Referral Business
- Reduced Employee Turnover (Happier Customers & Employees)
- Lowered Price Resistance
- Improved Positive Word-of-Mouth
- Enhanced Company Image in the Marketplace
- Decreased Expenses by “Doing it Right the First Time”