What To Say - And What Not To Say (Classroom Version)
Courses Include a Short Video & Support Materials
Learning is more than watching a video! Support materials include discussion questions, personal action plans, interactive exercises, quizzes, role-plays, and note-taking guides. Print one now and follow along with the video.
What To Say – And What Not To Say
The words you choose and how you say them can either enhance the customer relationship or harm it. In this course you will learn:
- Phrases to eliminate from your customer service conversations.
- Soothing phrases that ease a customer’s concerns.
- Forbidden phrases that escalate customer service breakdowns.
- How your attitude and words can calm an upset customer.
Did you like the video’s message and support materials?
Then Request a Free Training Consultation
- Get answers to your questions; including pricing.
- Learn best practices for your industry.
- Receive a custom training plan that meets your needs.
Try E-learning
Do you want to preview an e-learning version?
Preview E-learning
Try Blended Learning
Do you want to preview a blended learning version?
Preview Blended Learning
What To Say - And What Not To Say (E-Learning Version)
Save Time and Money with Interactive E-learning
Engaging e-learning courses teach practical skills in short, bite-sized chunks. Save time by quickly rolling out a complete development program to an entire team in minutes. 
Get the Most from Your Preview
- Step One: Open the course. It will open in a new window.
- Step Two: Print the note-taking guide when asked to do so. Complete it during the course.
- Step Three: Complete the exercises and answer the questions as your students would.
Did you like the e-learning course?
Then Request a Free Training Consultation
- Get answers to your questions; including pricing.
- Learn best practices for your industry.
- Receive a custom training plan that meets your needs.
Try Classroom Learning
Do you want to preview the classroom version?
Preview Classroom Learning
Try Blended Learning
Do you want to preview a blended learning version?
Preview Blended Learning
What To Say - And What Not To Say (Blended Learning Version)
The Convenience of E-learning with the Interaction of Group Training
In blended learning, students individually complete the e-learning course, including their personal action plan. Students come prepared to group training sessions that focus on discussion, role-play, and sharing their experience of applying new skills back on the job.
What To Say – And What Not To Say
The words you choose and how you say them can either enhance the customer relationship or harm it. In this course you will learn:
- Phrases to eliminate from your customer service conversations.
- Soothing phrases that ease a customer’s concerns.
- Forbidden phrases that escalate customer service breakdowns.
- How your attitude and words can calm an upset customer.
Did you like the video’s message and support materials?
Then Request a Free Training Consultation
- Get answers to your questions; including pricing.
- Learn best practices for your industry.
- Receive a custom training plan that meets your needs.
Try E-learning
Do you want to preview an e-learning version?
Preview E-learning
Try Classroom Learning
Do you want to preview the classroom version?
Preview Classroom Learning