Support Materials & Streaming Video: Login Instructions

Getting Started: Usernames and Passwords

  1. Each participant accessing training courses has a unique username.
  2. Your username is your email address.
  3. If you previously accessed our LMS, use your current password. If this is your first time, your password is: changeme
  4. Your username and password are lowercase.
  5. During your first login, you will be asked to change your password.

Accessing Support Materials and Streaming Video

  1. Go to:
  2. You must allow pop-ups from our website. If you need help, talk to your IT department or check your web browser’s help page.
  3. To log in, enter your username and password.
  4. If this is your first time logging in, you will be asked to change your password.
  5. If you have previously logged in, you will be directed to your personal homepage.
  6. Select the curriculum’s title link to access support materials and/or streaming video. Support materials and streaming videos are in two separate group learning curricula. (See “A” and “B” in the image below.) You may also have access to self-paced e-learning. (See “C” in the image below.)
  7. If you do not see an option for streaming video, it is likely your organization did not subscribe to this service.

Trouble Logging In?

  1. If you are have trouble logging in, follow the steps on the following page.

Lost Password or Forgotten Username

  1. If you forget your password or username, click the “Lost Password or Username?” link in the “Log in” block on the home page.
  2. Follow the instructions to obtain a new password or your username.
  3. Resetting your password can only be completed through the link.
  4. If you do not receive the email for your new password within three minutes, please check your spam or junk email folders. (The email is sent immediately upon your request.) If it is not in your spam folder, talk to your network administrator and ask them to whitelist, then try again.

Edit Your Profile: Changing Your Name, Email, and Settings

  1. Scroll over your name in the menu bar.
  2. Click your name in the drop-down menu.
  3. In the “User Details” block click “Edit Profile.”
  4. Make the changes.
  5. Click the “Update Profile” button.