Customer Service Training – Free Course
Drive Customer Loyalty and Organizational Revenue
The Customer Service Road Map is a customer service training program for employees who have front-line customer contact (face-to-face, telephone, email, chat, forums, etc.) Employees who participate in this training will learn to create an exceptional customer experience, build customer loyalty, and drive revenue through repeat and referral business.
Participants Learn 7 Essential Customer Service Skills
- A Winning Attitude
- Communication Skills
- Conflict Resolution
- Continuous Improvement
- Customer Loyalty
- The Customer Experience
Make Significant Improvements to Your Service Culture
This customer service training is not only about the front-line employees delivering exceptional customer service. It is also about understanding your customers. Your physical environment, the communications tools you use, and your company processes, each have a significant impact on customer service.
Short Courses Teach Practical Service Skills
Using our patent-pending learning model we developed a customer service training program that can be delivered in a variety of convenient formats. Short, bite-sized courses teach practical customer service skills that can be immediately put to use.
Customer Service Training – Free Preview
How do you know if this customer service training program will fit your needs? Right now you can play a course and view its Facilitator’s Guide. (Instant Access – No Forms)
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