Preview:

Implementation is Quick & Easy - Three Simple Choices

_impl-quick_easy

1. Delivery Method

Classroom, E-learning, or Blended. Courses are designed to be delivered in multiple formats, so students receive a consistent message regardless of when, where, or how they take courses.

2. Course Length

Training Time Adjusts to Your Schedule. Our clients typically choose training sessions that are 30, 60, or 120 minutes per course.

3. Course Frequency

Offer Training When Convenient. With our flexible patent-pending learning model, students can take courses around their busy schedules.

Learn More about Each Delivery Format

_impl_learn-more-group Classroom

Face-to-face or virtual. Time: 60, 90, or 120 minutes

Learn More

_impl_learn-more-elearning E-Learning

Any device, any time. Time: 25-30 minutes

Learn More

_impl_learn-more-blended Blended Learning

A combination of methods. Time: 30, 60, or 90 minutes

Learn More

Classroom (Face-to-Face & Webinars)

save-time-turn-key-crop-cs

Save Time with a Turnkey Solution

We offer a complete solution for training in small groups or the classroom so you only have to find, research, and evaluate training once. We supply all the materials so you have complete flexibility of how, when, and where you offer classes.

learning-model-v2a

Patent-Pending Learning Model Guarantees Workplace Application of Skills

With many traditional training programs, students are overwhelmed with too much information. They leave training sessions with no clear plan for applying skills in the workplace. Research has shown that students forget 90% of their new skills with 30 days using traditional training methods.

With our patent-pending learning model we guarantee retention, application, and results.
active-performance-management

Short and Concise Courses Improve Retention and Application

With bite-sized courses students learn, associate, and practice news skills – then apply them on the job with personalized action plans. Students are no longer overwhelmed with too much information and they have an easy-to-follow action plan, ensuring workplace application.

By taking short courses over time, students not only master essential customer service skills, they develop a service-first mindset that builds customer loyalty.

classroom-learning-activities-chart-rev01

You Decide How Long Classroom Training Sessions Last

Most clients complete classroom sessions in 90 minutes. Sessions can last from 15 minutes to 2 hours depending on which active learning components you use and how long you want exercises to last. If students have very limited time to be off the job, blended learning may be a good option.

Each active learning component contains multiple adult learning modalities, so everyone’s learning styles are met. This results in greater knowledge transfer and application into the workplace.

Request a Free Training Consultation

A training consultant will help you create an implementation plan based on your needs, audience, and culture. Contact one today to schedule a free consultation.
Request a Free Consultation

Benefits of Classroom Learning

  • Improved communication. Group interaction leads to improved communication and problem-solving skills.
  • Students have a forum to pass along their knowledge, strengths, and tips. Students discuss new ideas and share past experiences, learning from their classmates as well as from the course materials.
  • Students are accountable for applying skills back on the job. Students are held accountable in front of their peers for sharing their experience of applying new skills in the workplace.
  • Practice makes perfect. Group exercises give students the opportunity to practice skills before using them with customers.
 
convenient-training

Offer Training When It’s Convenient

  • Weekly or Monthly Meetings
  • Regularly Scheduled Staff Meetings
  • Formal Training Programs
  • Quarterly/Yearly Meetings
  • Lunch-n-Learns

VARIOUS

Webinars & Conference Calls Are Great for Group Discussion

Group interaction doesn’t have to be face to face, many of our clients use conference calls or webinars for group discussion.

 
blended-popular

Classroom and E-learning Blend Seamlessly Together

Each course is designed to be delivered in multiple formats so students receive the same consistent message regardless if they are local or working remotely.

getting-started-sample

Getting Started is Quick and Easy

  1. Pick participants. Decide which representatives and employees will participate. Put the students into groups.
  2. Create a schedule. Determine how often participants will take a course and how long courses will last.
  3. Print Support Materials. Facilitator and Participant Guides are included for each course. You print what you need.
  4. Plan Follow-up. Determine what follow-up method will work best to ensure skills get applied back on the job. (Learn more about follow-up and holding students accountable.)
  5. Choose Facilitators. Use the same person or alternate. Using Facilitator’s Guides we provide, anyone can lead courses with no prior experience or practice.

Request a Free Training Consultation

  1. Receive a customized training plan that meets your needs, audience, and culture.
  2. Learn best practices and common hurdles for your industry.
  3. Get answers to your questions, including pricing.

Request a Free Consultation

Online & E-Learning

Dollarphotoclub_85660483

E-Learning is Simple and Saves You Time

We offer a total solution so you only have to find and research customer service training once.

  • Students have complete flexibility of when, where, and with what device they complete courses.
  • Your staff completes courses on their own without taking your time.
  • Quickly roll out training to 2 or 200+ students in minutes.
  • Automatic tracking and reporting makes it easy to follow up and hold students accountable.

learning-model-v2a

Patent-Pending Learning Model Guarantees Workplace Application of Skills

Many traditional e-learning courses and online PowerPoints are boring and ineffective. Students don’t pay attention, they are overwhelmed with too much information, and they finish courses with no clear plan or tools to apply skills back on the job. Research has shown that students forget 90% of their new skills within 30 days using traditional web-based courses. 

With our patent-pending learning model we guarantee retention, application, and results.
active-performance-management

Short and Concise Courses Improve Retention & Application

With short training courses, students learn, associate, and practice a few key skills – then apply them on the job with personalized action plans. Students are no longer overwhelmed with too much information and they have an easy-to-follow action plan ensuring they use their new skills.

By taking short courses over time, students not only master essential customer service skills they develop a service-first mindset that builds customer loyalty.

elearning-activities-chart

Participants Spend Very Little Time Off the Job

Students complete courses in 30 minutes so they are back on the job quickly.

Request a Free Training Consultation

A training consultant will help you create an implementation plan based on your needs, audience, and culture. Contact one today to schedule a free consultation.

Request a Free Consultation

benefits-e-learning-cs

Benefits of E-Learning

  • It is cost effective. Students spend very little time off the job and there are no travel and lodging expenses.
  • It is quick and easy to use, implement, and manage. You no longer have to schedule a time when everyone can attend training.
  • Learning is individualized. Each student can progress at their own pace and retake courses as often as they like.
  • All students receive the same message. Students don’t have to be at the same location or on the same shift to have a consistent learning experience.

Students are Accountable for Using Skills on the Job

Students can forward their personal action plans to their manager for targeted and timely follow up. Managers can follow up with students making sure new skills are used in the workplace.

progress-tracking

Measure Progress with Tracking and Reporting

Quick and easy reports allow anyone with assigned privileges to view student activity. Reports can be easily exported.

reinforce-elearning

Follow-up E-Learning with Group Based Discussion and Role-Plays

Enhance e-learning with group based training sessions that include interaction, discussion, and role-plays. Group based training sessions seamless build upon the skills students learned during self-paced e-learning. (Learn more about blended learning.)

_impl-deliver-courses-graphicV2

Deliver Courses How and Where You Want

  • Use our Learning Management System (LMS) or yours
  • SCORM, AICC, and Custom formats are available
  • Courses can be delivered on your intranet
  • Customize courses to match your organization’s needs
  • Use a specific curriculum or choose from a library of over 80 courses.

healthcare-customer-service

E-learning Offers the Ultimate Convenience

  • Take courses on any internet connected device – anywhere – at home, work, or during lunch.
  • On-demand – when, where, and how a student wants it.
  • Offer training 24/7 at your student’s convenience.

getting-started-sample  

Getting Started Is Quick and Easy

  1. Pick participants. Decide which employees will participate.
  2. Create a schedule. Determine how often students will take a course.
  3. Plan Follow-up. Determine what follow-up method will work best to ensure skills get applied back on the job. (Learn more about follow up and holding students accountable.)
  4. Start the program and let it run. All enrollments and administration are completed by Business Training Experts so you can focus on other priorities.

Request a Free Training Consultation

  1. Receive a customized training plan that meets your needs, audience, and culture.
  2. Learn best practices and common hurdles for your industry.
  3. Get answers to your questions, including pricing.

Request a Free Consultation

Blended Learning

blended-popular-cs

Why is Blended Learning so Popular?

Blending learning is a combination of e-learning and group training. Students complete self-paced e-learning courses, and then meet as a group for discussion and group exercises.

Blended learning combines the ease and convenience of e-learning with the interaction and discussion of group learning. It minimizes the student’s time off the job while maximizing their retention.

learning-model-v2a

Patent-Pending Learning Model Guarantees Workplace Application of Skills

With many traditional training programs, students are overwhelmed with too much information. They leave training sessions with no clear plan to apply new skills in the workplace. Research has shown that students forget 90% of their new skills within 30 days using traditional training methods.

With our patent-pending learning model we guarantee retention, application, and results.
active-performance-management

Short and Concise Courses Improve Retention and Application

With short training courses students learn, associate, and practice a few key skills – then apply them on the job with personalized action plans. Students are no longer overwhelmed with too much information and they have an eas-to-follow action plan ensuring they use their new skills.

By taking short courses over time, students not only master essential customer service skills, they develop a service-first mindset that builds customer loyalty.

Students Spend Very Little Time Off the Job

Students complete self-paced e-learning courses in 30 minutes. Group training sessions last 30 or 60 minutes.

blended-learning-self-paced-learning-activities-chart
blended-learning-group-training-activities-chart

Request a Free Training Consultation

A training consultant will help you create an implementation plan based on your needs, audience, and culture. Contact one today to schedule a free consultation.

Request a Free Consultation

Benefits of Blended Learning

Blended learning combines the key benefits of classroom training and e-learning.

  • Improved communication. Group interaction leads to improved communication and problem-solving skills.
  • Students spend very little time off the job. Students get to participate in discussion, role-plays, and practice exercises, and are back to work quickly.
  • Students have a forum to pass along their knowledge and strengths. Students discuss new ideas and share past experiences, learning from their classmates as well as from the course materials.
  • Students are accountable for applying skills back on the job. Students are held accountable in front of their peers for sharing their experience of applying new skills in the workplace.
  • Practice makes perfect. Group exercises give students the opportunity to practice skills before using them with customers.

Group of business people in office working on project

E-learning and Group Training Sessions Blend Seamlessly Together

Business Training Experts’ patent-pending learning model is designed so that e-learning and group training work hand in hand.

  • Group discussion, role-plays, and scenario-based exercises reinforce e-learning.
  • Classroom materials support and build upon individualized e-learning, so group time can immediately turn productive with interaction and discussion.

VARIOUS

Webinars & Conference Calls Are Great for Group Discussion

Group interaction doesn’t have to be face to face, many of our clients use conference calls or webinars for group discussion.

convenient-training  

Blended Learning is Fully Flexible

You choose if you are going to offer group training sessions:

  • To all e-learning participants or only representatives who are new.
  • To select participants who need extra reinforcement.
  • For all courses, or the ones that will have the most impact on your service culture.
  • During down time or slow seasons.

getting-started-sample

Getting Started is Quick and Easy

  1. Pick participants. Decide if only customer-facing employees will participate or all of your employees. Put them into groups.
  2. Create a schedule. Determine when participants will meet for group training sessions.
  3. Plan Follow-up. Determine what follow-up method will work best to ensure skills get applied back on the job. (Learn more about follow up and holding students accountable.)
  4. Choose Group Leaders. Use the same person or alternate. Using the Facilitators Guides we provide anyone can lead group sessions with no prior experience or practice.

Request a Free Training Consultation

  1. Receive a customized training plan that meets your needs, audience, and culture.
  2. Learn best practices and common hurdles for your industry.
  3. Get answers to your questions, including pricing.

Request a Free Consultation

Accountability

check-list

Personal Action Plans Ensure Skills Get Used on the Job

During the course, each student creates a personalized action plan, laying out the specific steps they will take to apply new skills back on the job. When they return to the workplace, they have their own step-by-step guide that makes it easy for them to implement new skills that will build customer loyalty, sales, referrals, and repeat business.

Students receive the tools to quickly and easily apply new skills back on the job, creating a service culture that consistently exceeds customer expectations.

Quick & Easy Follow-up Methods Hold Students Accountable

  • Group Training Sessions: Students share with the group their experiences applying their personal action plans.
  • Regularly Scheduled Meetings: Students spend a few minutes sharing what they learned and how it went when they applied their new skills back on the job.
  • 1-on-1 with a Manager: A student’s manager can follow-up during regular meetings or in passing at the water cooler.
  • 1-on-1 with a Mentor: Mentors follow-up with the students, creating a formal and consistent structure to mentoring programs.
  • 1-on-1 with a Training Buddy: Students pair up and follow-up with each other.

Follow-up Improves Training Results

A few minutes of follow-up:

  • Holds participants accountable for using new skills
  • Offers opportunities for review and feedback
  • Ensures skills get used back on the job

Follow-up Drives a Service Culture that Consistently Exceeds Customer Expectations

Follow-up provides multiple opportunities for training return-on-investment (ROI):

  • Management has the opportunity to reward and encourage positive behavior.
  • Your organization shows students how valuable your customers are by making sure they use their new skills to impact customer loyalty.
  • Your employees see the strong emphasis your organization places on customer satisfaction, which helps them internalize the value of each and every customer.
  • Continuous improvement becomes ongoing and self-perpetuating, driving a service culture across your entire organization.

Request a Free Training Consultation

  1. Learn best practices to ensure students are using their new skills in the workplace.
  2. Receive a customized training plan that meets your needs.
  3. Get answers to your questions, including pricing.

Request a Free Consultation