The Leadership Journey™ Curriculum
Supervisors learn step by step and apply new skills to real workplace challenges
1. Become an Exceptional Leader: Four Key Ideas
Exceptional leadership begins with the basics. Whether you’re experienced or new to the role, building a strong foundation is essential for long-term leadership success. In this course, you will learn:
- How to take initiative and make confident leadership decisions.
- How your role shifts when you’re leading others.
- Proven methods to set and maintain high expectations for your team.
- Two common leadership mistakes and how to avoid them.
2. Building Positive Relationships: How to Get Along with Anyone
People’s attitudes and actions can be frustrating, but supervisors and managers must build and maintain positive relationships even with the most challenging individuals. In this course, you will learn:
- A proven four-step process to build positive relationships with anyone.
- How to stay calm and manage your emotions during high-stress situations.
- Why your attitude matters and how to adjust it toward difficult individuals.
- Practical ways to de-escalate emotions and foster understanding in tough conversations.
3. Giving Clear Instructions That Drive Results
Learn practical techniques to give directions that employees understand, act on, and deliver results—right the first time. In this course, you will learn:
- How to use two-way communication to avoid confusion.
- A proven five-step method to give clear and actionable directions.
- A simple method to confirm understanding and prevent misunderstandings.
- How to give instructions once, and get timely, effective action.
4. Strengthening Leadership Skills with Emotional Intelligence
Emotional intelligence is essential for leadership success. Learn how to recognize and manage your emotions, understand others’ perspectives, and build strong workplace relationships. In this course, you will learn:
- How to recognize and manage your emotions for better decision-making.
- Ways to interpret others’ emotional cues and respond appropriately.
- Strategies to build trust and strengthen workplace relationships.
- Practical steps to apply emotional intelligence daily as a leader.
5. Delegate to Develop Ownership and Problem-Solving Skills
Many leaders try to have all the answers and solve every problem, but that’s a mistake. Done right, delegation helps your team take ownership, build problem-solving skills, and grow. In this course, you will learn:
- The benefits of delegating to develop your team.
- How to match tasks to the right team members.
- Strategies to encourage ownership and initiative.
- How to follow up without micromanaging.
6. Enhancing Employee Performance Through Appreciation and Support
Learn how to show appreciation and provide support to empower employees and drive exceptional results. In this course, you will learn:
- How appreciation impacts motivation and performance.
- Ways to recognize employees effectively and sincerely.
- How to provide support without micromanaging.
- Strategies to create a positive, high-performance culture.
7. How to Provide Negative Feedback in a Positive Way
Your role as a supervisor requires delivering negative feedback in a way that preserves relationships. In this course, you will learn:
- How to prepare for delivering negative feedback.
- A step-by-step process to give feedback that encourages improvement.
- Ways to reduce defensiveness and maintain trust.
- How to follow up and reinforce positive changes.
8. Resolving Conflict to Strengthen Relationships and Improve Collaboration
Managing conflict requires assessing situations, navigating difficult conversations, and using the right strategies. Gain practical tools to resolve conflicts constructively and maintain strong relationships. In this course, you will learn:
- How to identify sources of conflict in the workplace.
- Strategies to address conflict early and constructively.
- Ways to maintain professionalism in heated situations.
- Steps to strengthen relationships after resolving conflict.
9. Motivating Your Team: Strategies to Maximize Effort and Engagement
Motivating Your Team: Strategies to Maximize Effort and Engagement. In this course, you will learn:
- How to identify what motivates each team member.
- Ways to create an environment that supports motivation.
- Strategies to connect individual goals to team and organizational success.
- How to sustain motivation over time.
10. Leading Your Team Through Change with Confidence
Change often brings uncertainty, resistance, and challenges, but strong leadership helps teams navigate it successfully. Support your team through each stage and turn transitions into opportunities for growth. In this course, you will learn:
- How to prepare your team for upcoming changes.
- Ways to address resistance and concerns constructively.
- Strategies to maintain morale during transitions.
- How to reinforce new behaviors and processes after change.
11. Improving Performance Through Accountability
When expectations are ignored, performance suffers. Learn how to use accountability to address problems quickly, support improvement, and build a stronger, more reliable team. In this course, you will learn:
- The role of accountability in team performance.
- How to set clear expectations and follow through.
- Ways to address performance problems promptly.
- Strategies to support improvement while maintaining standards.
12. Practicing the Seven Core Skills of Impactful Leaders
Leadership is built on action, not titles. Explore seven core skills that help you lead with credibility, consistency, and confidence. In this course, you will learn:
- Seven essential leadership skills that drive results.
- How to apply these skills in day-to-day leadership situations.
- Ways to strengthen your influence and credibility.
- Strategies to lead with confidence under pressure.
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What Our Clients Are Saying about The Leadership Journey
“The results we achieved with The Leadership Journey: Productivity went up 18%, employee problems decreased 90%, and employee morale improved across all departments.”
Gary Cameron
Human Resources Director
Mitchell Grocery Distribution
View their case study.
“Business Training Experts did all the legwork, allowing us to customize the program to meet our goals. The tools and personal action plans made it easy for students to follow-up and do their tasks.”
Terri Stewart
HR & Leadership Dev. Manager
Micro Electronics, Inc.
“The Leadership Journey helped grow our people and solidify our leaders of the future. We are able to manage in-house around our schedule. This supervisor training exceeded our expectations.”
John Reynolds
Executive VP
The Dynamic Group
“100% of participants would recommend the program to other First United supervisors and managers, so they are finding great value in this learning experience.”
Ricca Paris
Asst. VP Organizational Dev.
First United Bank
View their case study.
“This versatile curriculum addresses the relevant day-to-day leadership skills our supervisors must know to successfully build highly effective work teams.”
Jeff Baker
Director of Operations
Shade Tree Service Company
“The competencies hit exactly what we wanted to reinforce, develop, and teach. The interactivity was amazing. I’ve never seen anything like The Leadership Journey.”
Lynn Fair
VP Human Resources
Brook + Whittle
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“The Leadership Journey’s practical approach has been very beneficial to our supervisory staff, as the concepts can be applied immediately.”
Mark Shaw
HR Director
Unverferth Manufacturing Co., Inc
“The best part of the program is the follow-up piece. Too many times employers send their employees to seminars and trainings, but there is no playbook for follow-up. The Leadership Journey has a playbook that I can take and have my team easily apply.”
Chad Hammerly
Plant Director
Ocean Spray Cranberries
“The Leadership Journey helped me accomplish my goals much faster than if I had to build training myself. Courses contain practical, real-life situations that can be delivered quickly.”
Jennifer Schimdtbauer
Director of Organizational Dev.
Raven Industries
View their case study.